Privacy Policy

Splash ‘n’ Party takes your privacy very seriously. We have developed this policy to explain what personal data we collect, how we use it, how we store it, with whom we share it and what your rights in relation to such personal data are.

How do we collect personal information?
“Personal information” is any information that can be used to identify you. We collect personal information about you if you provide it to us knowingly. By providing us with your personal information, you expressly consent to us processing your personal information in accordance with the terms of this Privacy Policy.

If you have any difficulty in amending your account information, please call or email our customer service for assistance.

What personal information do we collect?
(a) Registration
When you register as a User of this Site we collect your full name, email address, telephone number, address, together with other information as may be requested on the registration form from time to time. It is your
responsibility to maintain and update the personal information that you provide to us when setting up your account.

(b) Use of this Site
We may collect personal information about you when you enter information on this Site. This may include transactional information, such as products purchased, method of payment and the amount paid. We may also collect other personal information about you when you post content such as reviewing products.

(c) Credit card information
Your credit card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security. We do not store your credit card information.

(d) When you contact us
We may collect personal information about you when you contact us. Such information is used to verify your identity and respond to your query.

(e) Information obtained from third parties
We may collect personal information from third parties. Such third parties may include the companies that provide services to us (i.e. service providers) and our group companies. We may also collect information from credit reporting agencies.

(g) Computer information
When you visit our Site, we may keep and use information about your visit including your Internet Protocol (IP) address, the date and time of the visit. We may also keep and use information about your computer (for example, browser type) and your navigation information (for example, the URL of the site which referred you to this Site and the pages you visit on this Site).

(h) Surveys and feedback
We may conduct surveys on the Site or by sending you emails, to ask for your feedback regarding our Site and the quality of the service we provide to you. Your feedback is important to us and enables us to improve the quality of the service we provide to our customers. You are free to provide us your name and other information, in which case we may store such information as personal information.

(i) Other information
We may collect additional information about you in ways not specifically provided for here. In such cases, we will endeavor to inform you in advance of how we will use your information.

What do we do with the information?
We will only use or disclose your personal information for the purposes for which you have provided it to us, and as set out in this Privacy Policy, unless you have consented to the use or disclosure of your personal information for another purpose or it is necessary to use or disclose your personal information to comply with laws or regulations applicable to us from time to time.

We use your personal information to deliver our services to you (and to enable third parties such as service providers to deliver their services to you, including order fulfillment and after-sales services). To properly operate and administer this Site, we need to provide your personal information to our staff and service providers. Our staff and service providers are subject to obligations of confidentiality to us. By providing your consent to this Privacy Policy you authorize them to gain access to your personal information as part of their services to you and us.

Do we share personal information with third parties?
Your privacy is extremely important to us. We won’t ask you for personal information unless we truly need it. (When we do ask for your information it is usually to ensure that we’re dealing with real people and not a bot!). We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.

What should you do if you have any privacy-related complaints or enquiries?
If you have any questions about our Privacy Policy, or any complaint regarding treatment of your privacy by us, please call or email our customer service for assistance.

When purchasing an entry ticket, the buyer accepts automatically all regulations regarding security, access and additional regulations corresponding to their visit to the Splash N Party. In the event of failing to comply with said regulations, the buyer hereby understands and
accepts the company’s decision to bar their access to the facilities and that they hold no rights to any compensation whatsoever.

Terms & Conditions

Entry ticket shall be protected against any damage caused by water and / or other liquids. It is forbidden to alter or copy entry tickets.

Each entry ticket can only be used by the person whose name and surname(s) are stated on the ticket. Ticket order cannot be cancelled nor amended once an order form has been submitted.

With your security in mind ticket holders are required to produce the credit card used for the purchase of online ticket (s), ID (such as ID card, driving license or passport) to enable identification at the gate of Splash N Party.

Tickets are not transferable and may not be re-sold or passed to any third party. However, Splash N Party reserves the right to transfer tickets to another date at any time if it is deemed necessary.

All persons entering the park must have a unique ORDER REFERENCE NUMBER that must be retained during your visit. The operation of Splash N Party water park may be affected by adverse weather conditions or maintenance activity.

Splash N Party reserves the right to:

  • Refuse a sale to any person
  • Refuse entry to any person or remove any person from Splash N Party water park for illegal and offensive behavior or the person under the influence of alcohol.
  • Carry out reasonable searches of an individual or property prior to entry to Splash N Party Water park.
  • Carry out reasonable surveillance of an individual whilst in Splash for security and safety purposes

Certain rides at Splash N Party have age restrictions posted at the entry to the rides. It is important to read these in advance of your purchase to ensure you understand any limitations a member or ticket holder may encounter. Failure to read these in advance will not constitute a refund.

Splash N Party reserves the right to revoke without refund or compensation that has been used fraudulently. Guests that do not follow posted safety and security rules may be asked to leave the park.

You agreed to provide true, accurate and complete details asked in our online registration form. Payment being made does not mean that your transaction has been accepted. We will only send confirmation via email for purchases that
had been verified as genuine purchases.

You will only receive the ticket voucher via email from us once your payment has been accepted /processed by the bank. We will need at least 24 hours to confirm the status of the payment. Subsequently, the ticket voucher will be delivered to your email address as registered at our website with conditions as below:

  • On next banking day if transferring is made on Monday to Thursday (e.g. Purchase on Monday, ticket voucher will be delivered on Tuesday and so on).
  • On following Monday if purchase is made on Friday, Saturday or Sunday.
  • On next banking/working day if purchase is made on Public Holidays.

No refund/cancellation is allowed for any unutilized voucher.

Splash N Party shall not be responsible or liable for any damages (whether, direct, indirect, special or consequential), late or non-delivery of tickets, loss, embarrassment, goodwill expenses or loss of profit incurred or suffered by you in the following circumstances:

  • This website not being available;
  • The email address is incorrect;
  • Refusal from you (should such situations occur, the purchase is considered delivered & no refunds will be made);
  • During non-banking day;
  • Any access, use or inability to access or use this website and/or any other website linked to this website;
  • Any failure, delays in transmission, interruption, errors, omission or breakdown of any equipment, system, server software or terminal of Splash N Party or of the payment gateway;
  • Any operation malfunction or defect of Your computer terminal, systems or software used in accessing this website;
  • Natural disaster, violence, warlike situations and/or reasons beyond our control

Splash N Party reserves the right to request additional information or documentation from time to time for verification purpose.

Cancellation and Refund Policy

Refunds of any kind are not permitted; equipment failure on a specific water attraction does not constitute a refund requirement from Splash.

No refund/cancellation is allowed for any unutilized voucher.

Tickets are not transferable and may not be re-sold or passed to any third party. However, Splash N Party reserves the right to transfer tickets to another date at any time if it is deemed necessary.